Refund Policy

2. Immediate Digital Fulfillment

Because intelligence dossiers and satellite coordinates are compiled and delivered digitally in real time upon successful payment through Stripe, access is granted immediately.

Under international consumer law and EU statutory regulations for digital content, you acknowledge that digital services provided immediately upon purchase are non-tangible goods. However, to ensure complete customer satisfaction, we honor fair and generous refund procedures in qualifying scenarios outlined below.

3. Eligible Refund Scenarios

We are committed to delivering accurate data. You are entitled to an immediate 100% full refund under the following conditions:

• Technical Delivery Failure: If a payment was processed but our server or network experienced an outage that prevented your full dossier from rendering or downloading.
• Duplicate Transactions: If network latency or multiple button submissions caused your card to be charged more than once for the same phone number lookup.
• Unresolvable Gateway Error: In the rare event that international SS7/HLR gateways cannot route the number and our engine cannot generate valid telecom data for your requested target.

4. Non-Refundable Circumstances

Refunds cannot be granted once the dossier has been fully unlocked, displayed on screen, and delivered if the information accurately reflects the active telecommunication and registry status of the queried number at the time of search. This includes cases where the target phone number is powered off, out of cell coverage, or registered to an unlisted private prepaid SIM.

5. How to Request a Refund

If your request meets our refund criteria, contacting our support desk is fast and simple:

1. Submit a ticket through our Contact Page or email our team directly at support@phonelocating.com.
2. Include your phone number searched, the approximate time of lookup, and your Stripe receipt or transaction reference.
3. Our billing team reviews all requests within 12 to 24 hours.

6. Refund Processing Timeline

Approved refunds are credited directly back to the original payment method (Credit Card, Debit Card, Apple Pay, or Google Pay) via Stripe. Funds typically reflect in your account within 3 to 5 business days, depending on your bank or card issuer.